Terms of Purchase
Terms of Purchase
When you shop with us, you agree to the following terms and conditions. We have made them as clear and simple as possible.
1. General WINWIZE sells products to private customers online. To make a purchase, you must be at least 18 years old or have the approval of a parent/guardian.
2. Prices All prices include VAT. We reserve the right to correct any printing errors and make price adjustments.
3. Payment We offer secure payments via Shopify Payments, Klarna, or other approved payment services. You select your payment method at checkout.
4. Shipping & Delivery
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Delivery time: 1–5 business days.
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Delivery is made directly to your mailbox if possible; otherwise, it will be delivered to your nearest pickup point/service agent.
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Tracking information is sent via email when the package is on its way.
5. Returns & Right of Withdrawal
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We offer a 30 day return policy.
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The product must be unused and in its original condition.
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Return shipping cost: €6 (this amount will be deducted from your refund).
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Email us at hello@winwize.com to initiate a return, or visit us in our store.
6. Claims & Complaints If the product is faulty, damaged, or does not match the description, please contact us and we will assist you. We follow the guidelines set by the Swedish Consumer Agency (Konsumentverket).
7. Personal Data We process your data in accordance with GDPR. Your information is used solely to handle your order and for communication with you.
8. Cookies We use cookies to improve the user experience. By using our website, you agree to this.
9. Contact Do you have any questions? Don't hesitate to contact us: Email: Hello@winwize.com